What a Great Year! A Review of 2019 and Preview of 2020

In 2019, we rapidly expanded our company and team while exceeding client expectations. Here’s our plan for doing it again in 2020.

January 2, 2020Manhattan Tech Support

Tech Support & Managed IT ServicesBusiness IntelligenceCloud ServicesIT Consulting & StrategySecuritySoftware DevelopmentTelecommunicationsFinanceConstructionEducationHealthcareLegalReal Estate

2019 was a banner year for Manhattan Tech Support. So much happened in just 12 months, it’s almost hard to keep track of it all. Our team recently sat down to catalog all the great things that inspired us last year and pick out some of the accomplishments that we think will most impact our clients.

We Achieved Outstanding, Sustained Growth Throughout 2019

Manhattan Tech Support nearly doubled in size this year, bringing on a variety of new clients from a wide range of industries. In doubling our client base, we went on a relentless hunt for world-class talent as well and hired extensively across all departments. In fact, we almost outgrew our office space!

Not only did we manage strong growth, but we also did so while ensuring a very high level of service. We addressed tens of thousands of support tickets and achieved an overall customer satisfaction (CSAT) score of 96.7.

Customer Satisfaction CSAT SCORE

The Launch of Our New Website

Unlike our offices here next to Bryant Park, the Internet offers unlimited room for expansion.  We took advantage of that opportunity and created a new, first-class presence on the Internet by launching a newly redesigned website early this year.

Our new home on the web not only allows us to better communicate the spirit of Manhattan Tech Support, including our enthusiastic commitment to customer satisfaction, it also gives us a more effective platform to offer educational content to our clients.

  • We publish in-depth blog posts twice a month to educate readers on current technology issues, tips, and tricks, how-to guides, FAQs and more.
  • We design fun and informative infographics that explain complex technology and cybersecurity-related topics in an easy-to-digest format so you can retain more with concise information.
  • We research and write extensive eBooks and white papers to address industry pain points, identify trends and elaborate on sophisticated technical concepts

Continue to visit Manhattan Tech Support’s website throughout 2020 for new and useful content on all topics related to IT and network technology. You can also sign up for our newsletter here.

Kaytuso – Manhattan Tech Support’s Cybersecurity Division

The lack of cybersecurity expertise has become a crisis for the small and midsized business community, who are now more targeted by cybercriminals than enterprises. To help businesses address that skill gap, Manhattan Tech Support established a dedicated cybersecurity division called Kaytuso in 2019.

Unlike many other cybersecurity firms that only offer high hourly consulting rates and unpredictable billing, Kaytuso offers flat-rate, fully-managed cybersecurity solutions that are highly accessible to businesses of all sizes.

  • Flat-rate cybersecurity management and protection
  • Regulatory compliance service
  • Vulnerability and penetration testing
  • Identity and access management expertise
  • Employee cybersecurity awareness training

The Media Recognizes Manhattan Tech Support – We’re a Great Place to Work!

Manhattan Tech Support has always prided itself on being a company where people love to work. We foster an energetic atmosphere of enthusiasm that brings out the best in our team and provides our people with ample opportunity for mentorship, learning, and collaboration.

In 2019 our company culture earned us a place on Crain’s New York Business list of NYC’s best places to work. The Crain’s list is compiled by surveying 20,000 employees across the five boroughs of New York. Manhattan Tech Support placed number 21 in the small business category.

In addition to making the Crain’s list, we were also recognized by the national technology media, earning a place on the CRN Tech Elite 250 list, CRN Fast Growth 150 list, and others.

With an average Google rating of over 4.8, we’ve not only earned the love of the media – but most importantly – of our happy customers too.

An On-Going Commitment to Social Welfare and Philanthropy

We want our clients and staff to be happy and engaged, of course, but our commitment to communal well-being spreads to the greater society as well. That is why we participate in a variety of charitable activities every year.

charity work mts

Cycle for Survival

One of the activities that we’re proud to have taken part in is the “Cycle for Survival” fundraiser. Founded in 2007 to help fund rare cancer research, Cycle for Survival is now a nationwide indoor cycling event that raises money to sponsor research studies and clinical trials at Memorial Sloan Kettering Cancer Center.

This year, the Manhattan Tech Support team raised over $4,000 for the event, 100% of which will go directly to funding cancer research.

The Shoebox Project

We were also proud to sponsor the ShoeBox project here in NYC, a program that distributes shoebox-sized care packages to women in need. This year, we were able to sponsor 17 shoeboxes through the organization’s NYC chapter, helping to make Christmas a little happier for families in our community.

The Goals and Challenges We Face in the Year Ahead

To keep up with the phenomenal rate of growth we achieved in 2019, we’ve set some ambitious goals for the new year. At the same time, there are some critical challenges ahead. Here are some of our important plans for 2020.

Expand Our Staff and Service Offering for Greater Customer Satisfaction

As Manhattan Tech Support grows, we plan on expanding and evolving our services to account for the latest wave of compliance regulations, advanced cybersecurity technologies and intelligence, and the productivity tools businesses need to achieve greater efficiency.

This evolution has an internal component too, as we further streamline and automate our own systems and processes so that we can deliver even better, more consistent service to our customers in a most timely manner.

The New Hires Are Coming!

Ensuring service quality at a managed IT services firm like Manhattan Tech Support requires having the right mix of IT talent and skills on hand. It also means having enough of the best people, so that you can address each client’s requests with speed and efficiency.

To make sure that the quality of our services remains world-class, you can expect us to add new staff members throughout 2020 and expand our office footprint to accommodate this new talent.

Exceed Digital – Propelling Digital Transformation Forward

One of the topics that businesses of all sizes will focus on in 2020 and beyond is digital transformation. In the largest sense, digital transformation means using data and technology to streamline traditional business processes and achieve a new level of productivity.

Exceed Digital, a division of Manhattan Tech Support, now offers specialized services to help businesses maximize the impact of that transformation. Using the same flat-rate pricing employed at all Manhattan Tech Support divisions, the solutions from Exceed Digital will put digital transformation within easy reach of any business.

  • Custom business software development
  • Business intelligence platform deployment
  • Fully-managed website design and maintenance
  • Managed company intranet service
  • And more…

Our Challenge: Differentiate Ourselves from the Low-Value IT Service Providers

There’s been an explosion in the number of MSPs in recent years, most of which claim to offer the same services as Manhattan Tech Support without being able to deliver on that promise. Our greatest challenge in 2020 will be to better demonstrate our value as a veteran of the managed IT service field and separate ourselves from the many under-qualified providers.

Here’s how we aim to differentiate ourselves from low-value competitors

  • We will continue to attract the most skilled talent who will deploy best-in-class service in the industry
  • We are going to let our work (and our clients) do the talking; more case studies and testimonials will clearly showcase how satisfied our existing clients are
  • We will keep expanding our service offerings from cybersecurity to digital transformation solutions so that our clients stay secure, ahead and productive

Manhattan Tech Support – NYC’s Leading Managed IT Service Provider

For over 20 years, businesses in New York City have trusted Manhattan Tech Support to provide them with world-class technology service. With a bench of New York’s best engineering and help desk talent, flat-rate, customer-centric service, and commitment to excellence, Manhattan Tech Support has earned its place at the top of the IT services community.

If you’d like to learn more about what sets us apart from other managed IT service providers in NYC, just ask! Our friendly team is always happy to answer your questions and explain how we can help. Call us at 212-299-7673 or email us at .


Kaytuso – the cybersecurity & regulatory compliance division of ManhattanTechSupport.com LLC.

Exceed Digital – the custom software development and business intelligence solutions division of ManhattanTechSupport.com LLC

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