Our Company

ManhattanTechSupport.com LLC is a progressive, full-service IT partner that prides itself on providing NYC businesses with world-class, flat-rate managed technology services that help drive growth and increase operational efficiencies.

We What We Do.

We help businesses grow and flourish through technology. We provide the support, planning, and services that are required to achieve success. We're not your typical, run-of-the-mill IT company. We'll command a seat at your business strategy meetings and address how leveraging technology can help bring your IT blueprint to life.

Manhattan Tech Support - Reception
Manhattan Tech Support - Bullpen
Manhattan Tech Support - After Work Party

Mission Statement

ManhattanTechSupport.com LLC is a full-service technology partner that helps businesses attain greater success and profitability through the strategic alignment of business objectives and technology. Whether it be managed infrastructure and tech support, cybersecurity, cloud services, custom business applications, telecommunications, or business intelligence reporting, our flat-rate billing model provides the predictability and practicality businesses need to properly budget and scale for growth. Our value is not measured in how much time is spent implementing technology, but rather on how we've helped our clients leverage technology to achieve their business goals.

  • 2012

    A Star is Born

    Originally conceived as a "resource share" between 3 very different NYC-based IT companies, ManhattanTechSupport.com LLC is formed and registered with the state of New York. Our goal is clear - provide NYC businesses with exceptional service backed by decades of combined industry knowledge.

  • 2013

    No Contract Necessary

    As part of our strategy to disrupt the NYC IT support market, Manhattan Tech Support introduces the "No Contract" agreement. The concept is simple - "by providing our clients with great service and continual value, there's no reason for them to leave."

  • 2014

    We're Kind of a Big Deal

    Manhattan Tech Support leases our first dedicated office space - a full floor in a brownstone just a few blocks from Grand Central Station. A few months after, we're featured in Crain's New York. We close the year surpassing $1MM in revenues for 2014.

    View Crain's New York Article

  • 2015

    24/7/365 - We're Always On

    In the city that never sleeps, neither does technology. As part of our ongoing commitment to provide our clients with unparalleled white-glove service, we introduce "round-the-clock" live-answer support.

  • 2016

    Acquisitions? Yes Please

    Tech Support shouldn't end with computers, routers and Word. In alignment with our new strategy to become a full-service technology partner, Manhattan Tech Support acquires Exceed Digital - a custom business software development company the helps businesses achieve greater operational efficiency through custom software.

  • 2017

    Hypergrowth!

    In accordance with our aggressive growth strategy, Manhattan Tech Support sees an increase in revenues of over 50% from 2016. Our staff grows to 20+ employees - yeah baby!

  • 2018

    It's a Major Award

    Manhattan Tech Support is recognized by CRN magazine - an industry staple - and included in their 2018 MSP 500: Pioneer 250 list. With over 22,000 live answered calls, more than 7,000 completed service requests, and a 97.1 positive CSAT rating, it's an honor and a privilege to share with such an amazing team.

  • 2019

    New Year, New Division, New Website(s)

    With security at the forefront of technology, Manhattan Tech Support introduced a new division - Kaytuso - which offers critical managed cybersecurity solutions for SMBs and Enterprises. Moreover, the new ManhattanTechSupport.com website was launched, providing a more comprehensive glimpse into our full breadth of technology services and solutions. Additionally, we doubled in size, hired a lot more world-class talent, and almost outgrew our existing office space. Inc. magazine listed us in their top 5,000 fastest growing companies in the US, and Crain’s New York recognized Manhattan Tech Support as one of New York’s Best Places to Work. Industry awards from CRN, Channel e2e, Channel Futures and others flooded in to recognize our expertise, growth, professionalism and experience.

    Visit Kaytuso.com

Our Values

Manhattan Tech Support - Integrity

Integrity

We stand behind our work. As a mission-critical technology partner, it's not only our job to provide exceptional service, but we must do so with the utmost transparency to gain trust and confidence.

Manhattan Tech Support - Dependability

Dependability

IT is the lifeline of all businesses. We work diligently to ensure our systems are running 24 hours a day, 7 days a week, 365 days a year.

Manhattan Tech Support - Collaboration

Collaboration

With an amazing team of technology specialists and forward-thinking leaders, our collective, big-picture approach helps guide businesses to succeed in the world's most competitive market.

Manhattan Tech Support - Professional (and Personal) Growth

Professional (and Personal) Growth

Our company culture encourages our team to never stop learning, to excel at what we're good at, and to always love the work we do. It fosters a sense of pride that reflects in our careers, and our personal lives as well.

Learn More About Manhattan Tech Support

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