Our Team
Our team is comprised of an eclectic cast of characters, all of whom contribute greatly to our exceptional service delivery, as well as to our fun-loving corporate culture.
Our Partners
With decades of combined IT experience in both implementation and management roles, our partners provide the foundation to what has become one of NYC's elite managed services companies - Manhattan Tech Support. Their unique, collective vision has been often imitated, but never duplicated - and that is to be a true full-service technology partner, providing a complete spectrum of monthly flat-rate IT services that help businesses be more productive - with absolutely no long-term contracts and no surprise fees bloating monthly invoices.
"If we continually provide value, IT will be looked at as less of an expense, and more as an investment fueling productivity and growth."
James Refino
Chief Operating Officer
Jim is responsible for the day-to-day operations of Manhattan Tech Support, including oversight of all administrative and financial staff ensuring that the company is financially sound and runs as efficiently as possible.
Jim has been an entrepreneur for most of his adult life successfully running multiple businesses including 2 other IT companies and a cabling company. He has more than 3 decades of experience in the IT field and has participated in most of the explosive growth in the IT space.
Jim has lived in Westchester County, NY all of his life. He has 4 children and 3 grandchildren. He enjoys playing golf and chess and is fascinated by science and space.
Christian Ugolini
Chief Technology Officer - Software Development
Christian Ugolini
Chief Technology Officer - Software Development
Chris has been a programmer, technical lead, architect and project manager of many large scale software projects – ranging from franchise management systems to internet telephony applications. He spearheads Exceed Digital – Manhattan Tech Support’s development division – and ensures the team follows protocol, meets objectives and most important – guarantees success. Chris still maintains a “hands-on” approach, often participating in the architecture of our development projects and User Experience design sessions.
Outside of work, Chris can be found fiddling with his guitars, and looking up new recipes for smoking meats on his grill which his family is only too happy to test at his weekend family gatherings.
Joseph Rabinowitz
Chief Technology Officer
Joseph Rabinowitz is a technology enthusiast who got an early start on his career by launching a successful computer systems company as the age of 15. He attended the Honors program at Baruch College as the recipient of a merit-based full scholarship.
Joseph is a founding partner and CTO at ManhattanTechSupport.com, a leading NYC IT Managed Services Provider. Although he is highly focused on leading strategic initiatives for the company, he enjoys troubleshooting complex problems and designing bullet-proof solutions. His passion for technology is second only to that of his family where weekends are reserved for games and trips with his wife and three kids.
Senior Staff / Management
Our amazing growth in the past few years has helped us to identify key roles and designate core players fundamental to ensuring exceptional service delivery - and ultimately the continued success of Manhattan Tech Support. Our senior staff and management team lays the groundwork for applying sound practices to achieve scalability while preserving reliability and maintaining a client-centric approach in all that we do.
Jackie
Director of IT Services
Michael
Director of Security Services
Jonathan
Director of Client Services
Alex
Solutions Deployment Manager
Gavin
Network Operations Center Manager
Andrew
Service Manager
Shaomin
Technical Lead
Yafees
Marketing Manager
Our Exceptional Team
Our first-rate IT team consists of full-time network engineers, technicians, help desk specialists, security experts, software developers and more - all trained and focused to put clients first and to treat each task with the time and thought necessary to not only get it done but to get it done right. Our administrative staff keeps our ship sailing smoothly, and provides the back-end support to separate business functions from service delivery. With a company culture based on collaboration, learning, and all-around fun, Manhattan Tech Support is proud of the fact that we can continue to attract some of the best all-around talents in one of the most competitive markets in the world.
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