Our Team
Our team is comprised of an eclectic cast of characters, all of whom contribute greatly to our exceptional service delivery, as well as to our fun-loving corporate culture.
Our Partners
With decades of combined IT experience in both implementation and management roles, our partners provide the foundation for what has become one of NYC's elite managed services companies - Manhattan Tech Support. Their unique, collective vision has been often imitated, but never duplicated - and that is to be a true full-service technology partner, providing a complete spectrum of monthly flat-rate IT services that help businesses be more productive - with absolutely no long-term contracts and no surprise fees bloating monthly invoices.
"If we continually provide value, IT will be looked at as less of an expense, and more as an investment fueling productivity and growth."
James Refino
Co-founder
Jim is responsible for the day-to-day operations of Manhattan Tech Support, including oversight of all administrative and financial staff ensuring that the company is financially sound and runs as efficiently as possible.
Jim has been an entrepreneur for most of his adult life successfully running multiple businesses including 2 other IT companies and a cabling company. He has more than 3 decades of experience in the IT field and has participated in most of the explosive growth in the IT space.
Jim has lived in Westchester County, NY all of his life. He has 4 children and 3 grandchildren. He enjoys playing golf and chess and is fascinated by science and space.
Christian Ugolini
Co-founder
Chris has been a programmer, technical lead, architect and project manager of many large scale software projects – ranging from franchise management systems to internet telephony applications. He spearheads Exceed Digital – Manhattan Tech Support’s development division – and ensures the team follows protocol, meets objectives and most important – guarantees success. Chris still maintains a “hands-on” approach, often participating in the architecture of our development projects and User Experience design sessions.
Outside of work, Chris can be found fiddling with his guitars and looking up new recipes for smoking meats on his grill which his family is only too happy to test at his weekend family gatherings.
Joseph Rabinowitz
Co-founder
Joseph Rabinowitz is a technology enthusiast who got an early start on his career by launching a successful computer systems company at the age of 15. He attended the Honors Program at Baruch College as the recipient of a merit-based full scholarship.
Joseph is a founding partner and CTO at ManhattanTechSupport.com, a leading NYC IT Managed Services Provider. Although he is highly focused on leading strategic initiatives for the company, he enjoys troubleshooting complex problems and designing bullet-proof solutions. His passion for technology is second only to that of his family where weekends are reserved for games and trips with his wife and three kids.
Senior Staff / Management
Our amazing growth in the past few years has helped us to identify key roles and designate core players fundamental to ensuring exceptional service delivery - and ultimately the continued success of Manhattan Tech Support. Our senior staff and management team lays the groundwork for applying sound practices to achieve scalability while preserving reliability and maintaining a client-centric approach in all that we do.
Jackie Oliva
Vice President of Operations
Jackie’s education and early career is a mixture of finance, entrepreneurship, and a passion for both technology and health and wellness. Throughout school, Jackie was a competitive basketball and soccer player. All of these things serendipitously led her into technology operations, and she has never turned back.
Jackie has over 15 years of Help Desk operations and management experience. Her current position at Homefield IT co-managing the business includes overseeing day-to-operations and staff management.
When Jackie is not working, she enjoys spending time with her wife and two young daughters. She is an avid fitness enthusiast ranging from yoga to her Peloton bike. During the fall, you can find her spending her Sundays rooting for the Dallas Cowboys.
Alexander Stavdal
Vice President of Strategy
Alex’s start mixing tech with business came in High School, completing the Cisco Networking Academy and attaining the rank of Eagle Scout through a variety of youth leadership positions and responsibilities. Combined, these interests led to formally studying Network Communications Management.
With over a decade in the MSP space his current position at Homefield IT co-managing the business includes overall technical strategy and agreement structuring as well as client, vendor and partner relationships.
Outside of business Alex’s interests involve unplugging and going outdoors with his wife and their many animals and range from sailing and polo to backpacking and wilderness survival. He has competed in and completed some of the most intense adventure races and endurance events in the world including Peak Death Race, SISU Iron and GORUCK Selection.
Andrew Jouan
Director of Managed Services
Andrew has been working with the partners at Homefield IT for the last 14 years. Throughout that time he has worn many hats within the company; He has been a senior technical engineer, a project manager, a network architect, and a service manager. Andrew strongly believes in building up others and was previously a Continuing Education teacher at a local college for adults looking to switch to a career in IT.
Andrew has always been a tinkerer and loves taking thing apart to understand how they work. He is a New York City native and a life-long Queens resident. When not working, Andrew enjoys riding bicycles with his family.
Jonathan Gibson
Director of Client Services
Jonathan Gibson comes from a non-technical background but has become a true champion of technical related customer service. Since joining the team in 2014, Jonathan has honed his technical knowledge and has been responsible for leading the business development team.
Jonathan is a NJ native and received his degree from Rutgers University. Prior to joining Homefield IT, he was a Natural Gas trader on the New York Mercantile Exchange. Aside from helping current and future clients, he is a family man who is an avid concertgoer, food/restaurant enthusiast and golf fanatic searching for a lower handicap.
Carlos Sandoval
Director of Professional Services
Carlos Sandoval
Director of Professional Services
Carlos is responsible for overseeing the Professional Services division for Homefield IT. The division includes both the account management and project delivery teams which work together to ensure our clients always have an internal advocate with the goal of technology enabling growth within their business.
His experience includes being a network engineer, a jack-of-all-trades in the IT Consulting space, and an IT Security professional in various verticals ranging from healthcare, manufacturing, and finance. His background of working methodically to mature organizations’ adoption of technology is the catalyst behind ensuring the team delivers the best solution for each of our clients.
Outside of work, Carlos is likely spending time with his crazy Chocolate Lab and family or planning his next adventure.
Shaomin Lin
Digital Transformation Manager
Shao has been a support desk engineer, programmer, technical lead, and project manager of many projects ranging from debt management systems to property research platforms. With his over a decade of experience, Shao spearheads the digital transformation division of HomefieldIT and manages the team on a day-to-day basis making sure that best practices are followed and ensuring client expectations are met.
Outside of work, Shao enjoys spending time with his family by playing video games or planning their next outing together.
Zachary Hinchcliffe
Lead Account Manager
Zach has been a lead support desk engineer, project manager, and IT infrastructure manager in the IT industry. With this range of experience, he leverages his knowledge to address IT business solutions. Zach focuses on being an extraordinary IT advocate for our clients when it comes to new solutions and the overall IT experience. Primarily responsible for strategically improving IT operations as a dedicated technology liaison. Aimed at fostering healthy growth for businesses by maintaining a roadmap and a balanced IT budget.
As a technology enthusiast who has a passion for the right to repair and modify consumer-based technology, Zach is entertained by the process of disassembling and reassembling technology. Outside of geek hours he enjoys playing volleyball, golf, and enjoying a glass of bourbon.
Gavin
Manager of Network Operations
Omar
Service Manager
Bella
Accounting Manager
Selvin
Assistant Service Manager
Brian
HR Manager
Shiran
Purchasing Coordinator
Our Exceptional Team
Our first-rate IT team consists of full-time network engineers, technicians, help desk specialists, security experts, software developers and more - all trained and focused to put clients first and to treat each task with the time and thought necessary to not only get it done but to get it done right. Our administrative staff keeps our ship sailing smoothly, and provides the back-end support to separate business functions from service delivery. With a company culture based on collaboration, learning, and all-around fun, Manhattan Tech Support is proud of the fact that we can continue to attract some of the best all-around talents in one of the most competitive markets in the world.
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