Our Team

Our team is comprised of an eclectic cast of characters, all of whom contribute greatly to our exceptional service delivery, as well as to our fun-loving corporate culture.

Our Partners

With decades of combined IT experience in both implementation and management roles, our partners provide the foundation for what has become one of NYC's elite managed services companies - Manhattan Tech Support. Their unique, collective vision has been often imitated, but never duplicated - and that is to be a true full-service technology partner, providing a complete spectrum of monthly flat-rate IT services that help businesses be more productive - with absolutely no long-term contracts and no surprise fees bloating monthly invoices.
"If we continually provide value, IT will be looked at as less of an expense, and more as an investment fueling productivity and growth."

James Refino

James Refino

Co-founder

James Refino

Co-founder

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Christian Ugolini

Christian Ugolini

Co-founder

Christian Ugolini

Co-founder

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Joseph Rabinowitz

Joseph Rabinowitz

Co-founder

Joseph Rabinowitz

Co-founder

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Senior Staff / Management

Our amazing growth in the past few years has helped us to identify key roles and designate core players fundamental to ensuring exceptional service delivery - and ultimately the continued success of Manhattan Tech Support. Our senior staff and management team lays the groundwork for applying sound practices to achieve scalability while preserving reliability and maintaining a client-centric approach in all that we do.

Jackie - Director of IT Services

Jackie Oliva

Vice President of Operations

Jackie Oliva

Vice President of Operations

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Alex - Solutions Deployment Manager

Alexander Stavdal

Vice President of Strategy

Alexander Stavdal

Vice President of Strategy

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Andrew - Senior Engineer

Andrew Jouan

Director of Managed Services

Andrew Jouan

Director of Managed Services

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Jonathan - Director of Client Services

Jonathan Gibson

Director of Client Services

Jonathan Gibson

Director of Client Services

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carlos1

Carlos Sandoval

Director of Professional Services

Carlos Sandoval

Director of Professional Services

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Shaomin - Technical Lead

Shaomin Lin

Digital Transformation Manager

Shaomin Lin

Digital Transformation Manager

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zachary

Zachary Hinchcliffe

Lead Account Manager

Zachary Hinchcliffe

Lead Account Manager

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Gavin - Network Operations Center Manager

Gavin

Manager of Network Operations

omar

Omar

Service Manager

Bella

Accounting Manager

Selvin

Selvin

Assistant Service Manager

Brian

Brian

HR Manager

Shiran

Shiran

Purchasing Coordinator

Our Exceptional Team

Our first-rate IT team consists of full-time network engineers, technicians, help desk specialists, security experts, software developers and more - all trained and focused to put clients first and to treat each task with the time and thought necessary to not only get it done but to get it done right. Our administrative staff keeps our ship sailing smoothly, and provides the back-end support to separate business functions from service delivery. With a company culture based on collaboration, learning, and all-around fun, Manhattan Tech Support is proud of the fact that we can continue to attract some of the best all-around talents in one of the most competitive markets in the world.

Our Exceptional Team