Make sure your VoIP phones survive a disaster

February 6, 2019Manhattan Tech Support

IT Consulting & StrategyTelecommunicationsConstructionEducationFinanceHealthcareLegalReal Estate

Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks. Plan ahead and make sure your VoIP can weather any breakdown.

Invest in VoIP monitoring services

Before implementing any disaster recovery solutions, install a third-party VoIP monitoring service to keep tabs on the status of your phone system. This will identify all network issues disrupting your phone system, so you can resolve them quickly.

Choose your VoIP provider wisely

When evaluating VoIP systems, you must verify your provider’s service-level agreements. Ask them about their security and availability guarantees, and how they’re able to achieve them.

Whomever you partner with, be sure they host your VoIP systems in facilities that are safe from local disasters. Your provider should also use advanced network security services to protect your calls.

Have a backup broadband line

Because VoIP solutions are dependent on internet connections, you should have a backup or alternate internet service in case one network goes down.

Ideally, one internet service provider (ISP) will be dedicated to your VoIP service, while another supports your main computer network. Once you’ve installed both networks, you can then program them to automatically transfer services to the other should one network fail. Thus, if your main phone network goes down, your VoIP solution switches to the other network so you can keep working.

Of course, subscribing to two separate ISPs will increase your internet expenses, but the cost to maintain both is far less than the cost of significant downtime.

Route calls to mobile devices

With a cloud-based VoIP solution, you can choose where to receive your calls with call forwarding — a feature that automatically reroutes incoming calls to other company-registered devices. If your main office is hit by a local disaster or network outage, your employees can continue working from their mobile devices as if nothing happened.

To benefit from this feature, make sure to register all employee mobile devices to your VoIP system and configure such devices to receive rerouted calls.

And don’t forget to set policies for remote working. You should have rules that forbid staff from connecting to public WiFi networks, as this can put them at risk of VoIP eavesdropping.

Test your plan

There’s little value in a VoIP continuity plan if it isn’t tested on a regular basis. Test your VoIP service and check whether contact details are up to date, call forwarding features are routing calls to the right devices, and your backup internet service works. Ultimately, your goal is to find flaws in your VoIP recovery strategy and make necessary adjustments to avoid them from occurring in the future.

If managing VoIP is too time-consuming and complex, call our professionals today. We design, implement, and test a powerful, disaster-proof VoIP phone system to ensure your communications are always online.

Published with permission from TechAdvisory.org. Source.

Related Articles

4 Ways Your Business Can Prepare for the Next Phishing Attack

calendar May 13, 2019

author Manhattan Tech Support

Cloud Services IT Consulting & Strategy Security Tech Support & Managed IT Services Construction Education Finance Healthcare Legal Real Estate

4 Ways Your Business Can Prepare for the Next Phishing Attack

Phishing is a type of cyberattack in which criminals disguise themselves as reputable businesses or trusted individuals to obtain valuable information, like your network credentials, passwords, or financial information. As of 2019, phishing is one of the most popular types

Read More
How to Choose the Best IT Help Desk Provider

calendar May 8, 2019

author Manhattan Tech Support

IT Consulting & Strategy Tech Support & Managed IT Services Construction Education Finance Healthcare Legal Real Estate

How to Choose the Best IT Help Desk Provider

Research shows that businesses lose about two weeks of productivity per employee per year because of day-to-day technical problems. Even companies that have internal IT staff may struggle to keep their computers running smoothly. An over-burdened IT team that’s forced

Read More
ManhattanTechSupport.com LLC Named to ChannelE2E Top 100 Vertical Market MSPs: 2019 Edition

calendar May 7, 2019

author Manhattan Tech Support

Business Intelligence Cloud Services IT Consulting & Strategy Security Software Development Tech Support & Managed IT Services Telecommunications Construction Education Finance Healthcare Legal Real Estate

ManhattanTechSupport.com LLC Named to ChannelE2E Top 100 Vertical Market MSPs: 2019 Edition

ManhattanTechSupport.com LLC has been named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list and research (http://www.channelE2E.com/top100) for 2019. The annual list and research (hashtag: #Top100MSP) identify and honor the top 100 managed services providers (MSPs) in healthcare,

Read More