INFOGRAPHIC - Enterprise IT Departments Win with Strategic Outsourcing

Removing your staff’s burdens and obstacles free them to focus on what matters most to your business.

November 10, 2019Manhattan Tech Support

Business IntelligenceCloud ServicesIT Consulting & StrategySecuritySoftware DevelopmentTech Support & Managed IT ServicesTelecommunicationsConstructionEducationFinanceHealthcareLegalReal Estate

Strategic Outsourcing Infographic v5

 

Enterprise IT Departments Win with Strategic Outsourcing

Removing your staff’s burdens and obstacles free them to focus on what matters most to your business.

Having a well-staffed IT department is not a guarantee of successful technology management. Some of the common problems that may hamper an otherwise effective IT department include:

  • A lack of in-house skills to successfully manage a new technology initiative
  • The burden of dealing with time-consuming, low-value tasks
  • The sudden departure of a technical staff member that cripples the department
  • High employee turnover, as staff move on to develop new skills and competencies

To deal with uncertainty, many mid-sized and large companies look to qualified managed IT services providers (MSP), like Manhattan Tech Support, for help.

For over 20 years, we’ve been providing enterprise clients with dependable solutions that strategically supplement in-house staff and fill important competency gaps.

The Most Trusted IT Help Desk in NYC

Companies and organizations of all sizes trust the help desk at Manhattan Tech support to provide friendly, 24-hour/7-day-a-week remediation of their technology support issues and requests.

By outsourcing their help desk to a trusted partner, enterprises increase the availability of their network, while adding new support capacities and streamlining existing IT processes.

  • Friendly support staff provides reliable, personalized service
  • Technicians certified by CompTIA, Microsoft, Google, Cisco, and other major organizations
  • Available any time of day or night to solve technology issues

Manhattan Tech Support has a unique approach to help desk excellence that goes beyond the average IT solutions.

 

No Phone Menus or Wait Times

Every call is answered by a human attendant who will immediately start solving your issue without putting you on hold.

Triage and Fast Remediation of Serious Issues
We’ve developed a unique triaging system that provides stop-gap solutions to serious IT issues, preventing productivity loss.

 

A Team of Dedicated Cybersecurity Defenders

To defend against today’s ever-evolving IT threats, Manhattan Tech Support has formed an explicit division solely dedicated to cybersecurity – Kaytuso. Staffed by professionals with decades of experience in government and the private sector, the Kaytuso team provides a wide range of cybersecurity services to augment existing enterprise IT teams.

Large and mid-sized companies trust Kaytuso, a Division of Manhattan Tech Support, as their cybersecurity partner

  • Implement risk-based security strategies using the National Institute for Standards and Technology (NIST) Cybersecurity Framework
  • Compliance consulting for HIPAA, PCI-DSS, FINRA, SEC, NY DFS 500, and other compliance standards
  • Managed email security, two-factor authentication, secure web gateway, intrusion prevention, and detection, and application scanning
  • Comprehensive cybersecurity awareness training – including phishing protection, online digital hygiene, and physical security best practices

We can help streamline complex security processes for your physical, virtual, and cloud resources.

[Fact] The average enterprise has 22 cybersecurity tools in place.[Fact] According to NetScout’s Worldwide Infrastructure Security Report (WISR), 92% of enterprises are actively seeking to reduce their cybersecurity complexity.[ii]

Improve IT Asset Procurement and Management Processes

We have relationships with leading technology vendors such as Dell, Apple, Microsoft, Cisco, and others, and help our enterprise clients procure new IT assets in an efficient and scalable manner.

Not only do we help our clients procure leading hardware, we offer a range of value-added services to help you make the most of your IT budget.

  • Save time by finding the right solution for your needs
  • Deploy new hardware or software without a steep learning curve
  • Integrate new services with existing ones using custom software
  • Receive dedicated after-sales support from our team of engineers

Custom Software Helps Solve a Range of Enterprise IT Pain Points

At some point, commercial software will fail to meet the needs of your business. Here are just a few of the reasons that large and midsized companies grow dissatisfied with off-the-shelf software:

  • Inability to solve specific business problems
  • Doesn’t scale to meet the needs of an expanding company
  • Poor integration between the line of business applications
  • Lackluster security or auditing

When that happens, Manhattan Tech Support’s custom software development division, Exceed Digital, can provide a customized software solution that’s purpose-built to solve your most pressing business problem.

Web Application Development

Web applications have become a standard for most businesses. We’re fluent in the technical best practices and user experience (UX) design necessary to build client-side and server-side applications that provide security and efficiency.

Legacy Software Modernizations

Porting functionality from legacy software systems helps you gain greater control over infrastructure, strengthen security, and lower maintenance costs. The Exceed Digital team will guide you through the modernization process, from early planning and ideation right on through delivery and post-production support.

Custom Business Intelligence Solutions from a Recognized Expert


Custom databases and business intelligence systems can help enterprises extract valuable insight from business data and gain a competitive advantage.

 

Exceed Digital is a specialist in custom business intelligence (BI) development

[Flowchart/Graphic] Analyze existing business intelligence and goals -> Establish key performance indicators (KPIs) -> Identify business intelligence resources -> Perform data cleansing and staging -> Construct and manage the data warehouse -> Build comprehensive dashboards and reports

 

Manhattan Tech Support is a Strong Believer in Flat-Rate Pricing

After we’ve listened to your stakeholders and analyzed your IT infrastructure, we’ll create a flat-rate IT service package that’s customized to the exact needs of your business. This flat-rate pricing model best aligns our interests with yours, while empowering you to budget with maximum confidence.

Predictable, flat-rate bill with no hourly overcharges Dependable access to an entire team of IT experts and engineersRegular strategy sessions to evaluate your needs and goals

 

Contact the Manhattan Tech Support Team for More Information

Manhattan Tech Support helps enterprises discover new levels of uptime and availability, embrace new technologies, defend themselves against looming cyber threats, and much more.

If you’re interested in handing the management of some or all of your IT services to a trusted partner, feel free to contact us at 212-299-7673 or info@manhattantechsupport.com. We’d love to learn more about your business, and explain how we can help!

 

[i] https://www.google.com/search?q=manhattan+tech+support&sxsrf=ACYBGNRCk_XUAxiTjAXpHq6UPtlcKAGCig:1569332080677&tbas=0&source=lnt&sa=X&ved=0ahUKEwie78_JyenkAhXIc98KHRRfCtEQpwUIKQ&biw=1163&bih=525

[ii] https://www.netscout.com/blog/cloud-crosshairs

SEE MORE

Kaytuso – the cybersecurity & regulatory compliance division of ManhattanTechSupport.com LLC.

Exceed Digital – the custom software development and business intelligence solutions division of ManhattanTechSupport.com LLC

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