Considering Outsourcing IT? Don’t Make These Damaging Mistakes

October 4, 2018Manhattan Tech Support

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A study from BitGlass showed that Office 365 has become the number one most used enterprise cloud application, and businesses of all types and sizes are using it for a number of technological efficiencies. If your business is in need of office Internet help and you’re considering outsourcing IT services, it’s important to choose the right provider and avoid making some common mistakes so that you can keep your business — as well as all of its essential data — stays as protected as possible. Here are just a few errors that can negatively impact any business’s IT outsourcing efforts.

Not doing your homework when researching providers.

There’s no denying that outsourcing IT comes with countless provider options, but you’ll have to make sure that the service you choose aligns with your company’s needs. Depending on the size of your company, the provider you choose will need to have enough resources to give it the attention required and to take immediate action should something go wrong. One way to ensure efficient collaboration is to check provider reviews, but try to find ones that aren’t on the company website itself. These are least likely to be biased or altered in any way.

Not knowing the red flags.

If an IT support provider is being pushy and trying to get you to sign a contract or make a long-term commitment right off the bat, it’s definitely a red flag. Don’t fall for any gimmicky sales tactics that make you believe that the provider in question is only after your money.

Being too focused on the solution instead of the problem.

Finally, it’s important to remember that your business may have some existing IT issues prior to hiring a service provider. If you find that the issues are ongoing, don’t immediately assume the problem is with the provider itself and make a rapid switch — on the other hand, the problem is likely to originate from your own IT infrastructure. CIO explains it best:

“IT leaders understand the importance of agility in the digital era, and they’ve put in place shorter outsourcing contracts — often with multiple providers — to maintain that flexibility and leverage. However, some outsourcing customers are too focused on changing providers and lose sight of the role their organizations play in the engagement,” writes Stephanie Overby.

Ultimately, avoiding these mistakes can help lead you to the efficient and optimized IT services your company needs.

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