IT Talent Shortage – This is Your Workaround

Skill gap got you down? MSPs can help fill the technical void left in your business.

June 23, 2021Manhattan Tech Support

Tech Support & Managed IT ServicesBusiness IntelligenceCloud ServicesIT Consulting & StrategySecuritySoftware DevelopmentTelecommunicationsStartupsConstructionEducationFinanceHealthcareLegalNon-ProfitsReal Estate

The tech industry is booming these days. What might be surprising to some people, though, is that despite all the success of the industry, finding workers is becoming hard.

What’s happening is that as technology becomes a bigger part of all aspects of our life, IT skills are in demand and there aren’t quite enough people to fill the roles. People are staying with companies longer, especially ones that treat them well, but there are also aren’t enough people entering the field to fill all the roles that are opening up in businesses around the world. It’s estimated that, by 2026, there will be 1.3 million jobs available, but only 180,000 new tech graduates to fill those spots.

When you add to that the need for highly specialized services (like understanding the cloud or working in industries that require highly specific knowledge of compliance and technology) finding the right people to fill the roles you have open is a challenge. What companies are finding is that 67% of jobs go unfilled, while 60% of openings are still open after 12 months.

There’s good news in all of this, though. It’s still possible to get all the skills you need to keep your business going, without having to hire. Managed Services Providers (MSPs) can help you fill in the talent shortage, keep your business running, and be your strategic partner for all things tech.

How managed services providers help

MSPs are outsourced tech teams that can bring a wealth of knowledge and support to your business. How you work with an MSP depends on the services that you need. Each partnership is unique to the company an MSP is working with.

Let’s take a closer look at what an MSP can do to help.

Network monitoring

Your network powers your business and the last thing you need is for it to go down. MSPs can provide you with 24/7 monitoring of your network to make sure that nothing goes wrong. This involves watching for any suspicious activity that could be caused by hackers, connectivity problems, or even issues with your servers.

Enhanced security monitoring and protection

Every year, it seems like security is a bigger issue than it was the year before. Data breaches are becoming more common and more expensive, attacks are getting more sophisticated, and major events (like the COVID-19 pandemic) opened up new security challenges, such as a massive shift to working from home.

This means that you need someone who can dedicate themselves to keeping your business protected. It’s not enough to just install a firewall and some anti-virus software. You need to always be watching for suspicious activity, you need to train your staff to know things like what a phishing attempt looks like, and you need someone who can handle your distributed workforce. MSPs can handle all of that and more. Our experts spend their days studying what’s going on in the security world and they bring that knowledge to the companies they help protect. You can get security monitoring, training for your staff, and anything else you might need to stay safe.

Helpdesk services

The longer you have to wait to get something fixed, the longer it takes you to get back to serving your customers. On average, non-technical workers spend about 8 hours a month solving tech problems at work. MSPs help you reclaim that time by providing levels 1, 2, and 3 helpdesk services for your business. If something goes wrong, we can be reached 24 hours a day, seven days a week by phone, email, or chat. If it’s a problem we can’t help you solve remotely, we come in and fix it in person.

Digital transformation services

Don’t let the skill gap leave your business in the digital dark ages. MSPs can help you get modern-day solutions and systems in place to help you thrive in the 21st century. Whether you need cloud services, bespoke software solutions, or help with data migration, we can help.

Managed websites

By now, everyone knows you need a website to ensure that your business has the maximum reach it needs to thrive. However, building and maintaining these sites can be a long, complex task that not a lot of businesses have time for. Sadly, this is why so many businesses still have websites that look like they were built in the early 2000s. Modern websites need to be SEO friendly, mobile responsive and make it easy for potential customers to reach out. MSPs can provide managed website packages that help you get online with a website that turns casual browsers into buyers.

The benefits of working with an MSP

What sets MSPs apart is that you’re not just bringing one or two new team members in to solve a specific problem, you’re gaining access to all the knowledge and skills that we have in-house.

MSPs are filled with highly skilled tech workers who spend their time learning best practices, up-and-coming technology, and figuring out what works best for various industries and business types. They know how to help your business based on years of experience.

Best of all, you gain all that for less than it would cost to hire all the new employees you’d need to fill the roles you have open.

Interested in learning more about how an MSP can help your business get the technical support it needs, without running into the talent shortage? Let’s talk. We can help.

212-299-7673 |


Kaytuso – the cybersecurity & regulatory compliance division of LLC.

Exceed Digital – the custom software development and business intelligence solutions division of LLC

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