How AI can shape the future of VoIP

December 21, 2018Manhattan Tech Support

IT Consulting & StrategyTelecommunicationsConstructionEducationFinanceHealthcareLegalReal Estate

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why.

Contact center operations
Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention

For example, AI-integrated VoIP systems can determine a caller’s personality, mood, and queries so calls are routed to the agent best equipped to handle them. This makes call center operations more seamless and cost-efficient because this reduces the need for a help desk operator to answer calls just to redirect them.

Interactive voice response (IVR) systems
An IVR system is designed to automatically respond to customer queries, which is extremely helpful for high call volume.

AI enhances this feature by working in the background as AI assistants gathering all relevant customer data such as personal information and recent transactions to resolve a query. For more nuanced queries, the AI “worker” sends this information to the business representative, who will be much better able to serve the customer..

Conferencing capabilities
Web conferencing has improved over the years with internet speeds and telecom technology constantly developing. AI advances it even further with real-time language translation and speech recognition technology, which greatly benefits businesses with multiple geographic locations and whose stakeholders come from diverse backgrounds.

AI-enabled web conferencing can even provide intelligent prompts and relevant data to guide your conversations and ensure a fruitful meeting.

Chatbot functions
Chatbots are useful programs that receive instructions via textual or auditory means to perform automated tasks.

Like IVR systems, bots are used by businesses to automate customer interactions. AI-powered chatbots go beyond regular bot duties by performing more complex tasks like setting up meetings, inviting attendees, managing schedules, and much more.

With AI-powered systems promising improvements in contact center operations, customers’ IVR experiences, web conferencing, and scheduling, businesses are understandably eager to adopt them. There’s so much more that VoIP systems can do for your business, and we’ve got the expertise to handle all your VoIP-related concerns. Just call us today.

Published with permission from TechAdvisory.org. Source.

Related Articles

INFOGRAPHIC – Cloud Computing: Answers to Your Why, How & What + Bonus Tips for SMBs

calendar June 25, 2019

author Manhattan Tech Support

Cloud Services IT Consulting & Strategy Tech Support & Managed IT Services Construction Education Finance Healthcare Legal Real Estate

INFOGRAPHIC – Cloud Computing: Answers to Your Why, How & What + Bonus Tips for SMBs

  Cloud Computing in 2019: Answers to Your Why, How & What + Bonus Tips for SMBs By now you’re probably familiar with the term cloud computing, as it’s been regularly featured in the technology media for over a decade.

Read More
How Can Managed IT Services Benefit Real Estate Companies?

calendar June 17, 2019

author Manhattan Tech Support

Business Intelligence Cloud Services IT Consulting & Strategy Security Tech Support & Managed IT Services Telecommunications Real Estate

How Can Managed IT Services Benefit Real Estate Companies?

Real estate companies are embracing technology to work more effectively, just like many other small and midsized businesses, but many lack the tools to effectively manage their IT infrastructure. This shortcoming can manifest as downtime, poor employee communications, inefficient business

Read More
The Manhattan Tech Support Guide to Microsoft Office 365 – Part 1

calendar June 11, 2019

author Manhattan Tech Support

Cloud Services IT Consulting & Strategy Tech Support & Managed IT Services Construction Education Finance Healthcare Legal Real Estate

The Manhattan Tech Support Guide to Microsoft Office 365 – Part 1

There are major changes taking place in the business world, as companies strive to control costs and increase productivity with new technologies, while also making the most of an increasingly mobile workforce. Microsoft Office 365 is a very rare tool

Read More