In a survey of over 400 managed service providers, 62% of respondents reported that cloud was a top concern for them. However, many experts agree that cloud computing is continuing to evolve the business world into an entirely different entity with unique needs. Here are just a few ways cloud computing is changing the way people do business.
Increased Workplace Flexibility and Versatility
First and foremost, employees can significantly benefit from businesses that are adopting cloud technology. Even though all of their work information and relevant files are stored on the cloud, they can easily access these files from their homes as well. This is just one reason why so many companies are allowing their employees to work from home. Employees that telecommute also save businesses resources, so it’s a win win. Even if you aren’t quite ready to implement a telecommuting policy, your employees will be able to bring their own devices if they prefer, which can improve productivity and worker satisfaction in and of itself.
Optimized Customer Support
In the old days, most companies would have to hire receptionists to accept incoming calls with questions about services and support. If you didn’t have an employee prepared to answer the phone from nine to five, your level of customer support was certain to suffer. These days, things are quite different. Your valued customers will be able to get answers faster than ever before, making them feel as connected as possible. Since all of your company’s employees can access the same files from any location around the world, employees can quickly an efficiently provide answers for existing and potential customers using chat, video, and more. Optimizing the customer service experience is integral to ensuring consistent customer acquisition and satisfaction.
“The cloud provides a flexible system that connects customers and employees via mobile device, laptop or desktop computer. The cloud also makes it easier to share information with customers. The high-quality, high-bandwidth information that customers crave, such as how-to videos, is now a service that smaller companies can provide,” writes Jen McKenzie on RingCentral.
If you’re interested in taking advantage of these revolutionary benefits, consider investing in a reliable managed services provider to consult for business computer support. Your computer consultants will be experienced professionals who can help take your business to the next level. For more information about the types of managed services or additional business computer support, contact Manhattan Tech Support.