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These days, protecting your business’ essential data can seem like an impossible feat. But there’s a reason that 66% of businesses surveyed used an outside IT firm in the previous year; it’s always better to leave the most important matters of your business, such as computer network maintenance, to the professionals. If you’re considering working with a managed services provider, it’s critical to know how to distinguish reliable managed services from those that are subpar. Here are a few qualities to keep in mind when considering managed services models and providers.
Compliance and Security
Reliable IT management definitely requires dedication and persistence, but above all, it requires technical knowledge of support and security systems. Computer network maintenance can be understandable difficult for the average person, but a seasoned expert should be able to quickly diagnose and solve any issues your IT infrastructure may face. There’s also a skill set of legal knowledge any managed services provides should possess. If it doesn’t seem as though a provider can actually evaluate risks and protect your business’ delicate balance of IT infrastructure, they’re probably not the right provider for you.
While having significant technical knowledge is inevitably important, your business won’t be able to take full advantage of that knowledge unless the managed services provider knows how to communicate effectively. This falls under the category of customer service, which many providers seem to be lacking. To assure a high quality of customer service, check out the contact information on their website. They should have a working 1-800 number, round-the-clock technical support, and prioritize accessibility as much as possible. Another part of customer service comes with how the vendor works with clients face-to-face. Are they willing to answer any and all questions you have? Will they go the extra mile to talk through the specific steps they’re doing and do as much as they can to help you understand? If not, then it may be time to move on and seek a provider that meets this essential criteria.
Although a smaller indication of the professionalism of any given managed services provider as a whole, having a good reputable in the IT world is ideal. Any potential vendor should be able to provide references, and the longer they’ve been in business, the better.
Ultimately, working with the right managed services provider is the key to business-wide digital security. Understanding these three criteria can help you find the right managed services provider for you business’ computer network maintenance needs.