How AI can shape the future of VoIP

How AI can shape the future of VoIP

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]

Office 365 updates to make your life easier

Office 365 updates to make your life easier

In the software industry, continuous improvement is the name of the customer retention game. The behemoth Microsoft constantly churns out Office 365 enhancements, many of which are powered by artificial intelligence (AI). Here are some of the new and upcoming ones most likely to be useful in your business. Office Write and draw with digital […]

Can AI enhance your e-commerce business?

Can AI enhance your e-commerce business?

Artificial intelligence (AI) or “machine learning” has quickly transformed from science fiction to reality, and is currently on track to become an integral part of the corporate business environment. According to experts, by 2020 85% of all customer interactions with businesses will occur via machine learning programs.

Boosting Office 365 with AI Capabilities

Boosting Office 365 with AI Capabilities

In the past month, Microsoft has beefed up Office 365 with AI-driven capabilities designed to help businesses make the most of their data, company content, collaborative projects and more. Read on to learn about the new smart features you can expect in the Office 365 update.

E-commerce and AI: what you need to know

E-commerce and AI: what you need to know

One of the hottest topics in tech and in business is artificial intelligence (more accurately “machine learning” or AI). Many business owners are currently looking to this technology for its potential to improve customer communications, and it is predicted that by the year 2020, 85 percent of all interactions will originate from machine learning “bots.

Can Google Really Compete with Facebook?

For a corporation as hugely successful as Google, it may seem somewhat surprising that when it comes to instant messaging and chat apps, the company has failed to make much of an impression. But with free apps virtually destroying cell phone companies’ SMS revenue to become the communication method of choice, Google has decided it […]