A study from BitGlass showed that Office 365 has become the number one most used enterprise cloud application. But even if your business has already adopted and implemented cloud technology, it's how you use it that truly sets your business up for success. With that in mind, many businesses are still unsure whether or not outsourcing IT support is right for them, and there are both advantages and disadvantages that must be taken into consideration. Here are just a few pros and cons all businesses should keep in mind before outsourcing IT services.
PRO: It eliminates (or slows) the need to hire more employees.
This is one of the main reasons businesses choose to outsource IT services. It's much more efficient to pay only for the support your business needs, rather than to hire full-time employees to keep things up and running. By paying for only what you need, you're preventing many associated labor costs, including onboarding and training of new employees in addition to salary and benefits packages.
CON: There's the potential for communication issues.
Managed services providers usually have communication under control, but there are less experienced firms that may have occasional slip-ups. That's why it's important to do your homework and ensure you're working with only the most experienced and established professionals.
PRO: You have access to only the best quality support and experienced professionals in the industry.
Another serious advantage of IT outsourcing is having access to the best IT support possible. You aren't limited to hiring full-time professionals in your area, which allows you to expand your search.
"When hiring an employee, you may only have access to a small, local talent pool. This often means you have to compromise. Many companies have found that outsourcing gives them access to talent in other parts of the world. If you need specialized help, it often makes sense to expand your search," writes Deep Patel on Forbes.
CON: Outsourcing can potentially hinder company culture.
In some businesses, outsourcing can have a negative impact on overall company culture. To avoid this, discuss the decision with existing employees and make it clear that they're still valued team members.
Ultimately, understanding the pros and cons of IT outsourcing can help you make the best decisions for your business. For more information about professional IT services, contact Manhattan Tech Support.