Services
Some of the services we perform:
- Staff Augmentation
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If your organization needs staff to augment your existing IT infrastructure, MTS can provide qualified IT workers to augment your staff both short-term and for long-term assignments. MTS technicianswill seamlessly blend into your existing structure and act like your own employees. We can even provide temporary management services.
Typical roles for short and long-term staff augmentation includes:
- 1. Moving your offices from one location to another
- 2. Assistance with opening a new branch office in New York.
- 3. Assistance with closing a branch office in New York
- 4. Out of town companies wishing to provide services for clients in New York
- 5. Rollouts and migrations
- 6. Onsite Help desk
- Onsite Helpdesk
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Onsite Help Desk Support
ManhattanTechSupport.com specializes in fast and reliable on-site support for your business. Because we are located in Midtown Manhattan we can get to you quickly. Our technicians are always ready to move!
Our on-site service offerings include:
- Spyware & Adware Removal
- Virus & Worm Removal
- Identity-Stealing Trojan Removal
- Registry Cleanup for Faster Boot-up Times
- De-Fragmentation of Your Hard Drive for Quicker access
- Clear Out Excess Temporary Files from Internet Surfing
- Clean Out Dust and Grime Buildup
- Test All Hardware Devices (CD-ROM, Sound, etc.)
- Update Windows with the latest Security patches
- Update Your Anti-Virus, Anti-Spyware, Firewall and other security programs
- Explain How to Keep Your System Maintained
- Explain How to Avoid Re-infecting Your Computer
Our mission is to provide high quality, affordable computer repair .
- Security
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Security
Security is a major concern for small business. Threats that were once only targetting large Enterprise customers have now moved on to attack Small and Medium sized businesses, even down to 1-3 employees. You can no longer rely on old technology to protect your business including your servers, workstations and email.
ManhattanTechSupport.com partners with companies that are dedicated to security for business networks. Among them, Sonicwall offers products that scale all the way from small offices up to large Enterprises. So we get the same technology in an affordable package.
ManhattanTechSupport.com Security Services:
Firewall Security
The popularity of the Internet, combined with the power of e-business, is driving companies to focus on security and privacy. ManhattanTechSupport.com security specialists work with you to assess, plan, design, implement and manage a security-rich environment for your private network and Internet presence. We protect both you and your customers. But most importantly, our proven solutions are engineered to reduce the time, money, or resources required to address security issues.
These services will help you build trusted electronic relationships with your employees, customers and business partners.
Going far beyond simple stateful inspection, SonicWALL’s deep packet inspection engine (DPI) scans against multiple application types and protocols, ensuring your network is protected from both internal and external attacks as well as application vulnerabilities. Unlike other scanning engines, SonicWALL’s DPI engine is not limited by file size or the amount of concurrent traffic it can scan, making these solutions second to none. By working at the application layer, DPI also protects against hidden application vulnerabilities that may be inadvertently letting attackers in through an unknown back door.
Security and privacy assessments & planning
We help you better understand and analyze security and privacy requirements in the context of your current and future business plans. We develop a set of "best practices" for your technology infrastructure.
Security and privacy architecture & design
We address your security requirements by providing policies, standards and management architecture principles to guide organizational security decisions.
Security and privacy implementation
We assist you in selecting security products and services that best fit your business needs. We then implement your chosen technology solutions with the management processes that ensure they fit your current and strategic business needs.
Implementing and integrating Security and Privacy solutions can be complex and resource intensive. ManhattanTechSupport.com provides implementation services to help you minimize the costs of new resources.
Security and privacy management
ManhattanTechSupport.com provides the services and products to accommodate your needs. With these services, we partner with you to constantly assess and provide the most appropriate levels of security and privacy on an ongoing basis.
- Email Anywhere
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MTS maintains a hosted Exchange 2010 environment that provides seamless email and calendar support to its clients. By utilizing hosted Exchange, you can be sure your email is always available and always synched between multiple platforms and environments including office, home, laptop and mobile device. Our hosted Exchange servers support real time push email for Windows Mobile, Blackberry and iPhone. Hosted Exchange provides a level of messaging support for business that far surpasses the obsolete IMAP or POP3 services. For clients who do not need or want hosted Exchange services, we provide and support Gmail for domains, which gives you all of the benefits of Gmail along with your own domain name presence.
- Remote Support
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Remote Support and Helpdesk
From digital cameras, iPods and other MP3 players to PCs, networks, mobile devices, and more, we provide safe, reliable support right over the internet.
Our certified technicians are here 24 hours a day to offer advice, installation, training and technical support whenever and wherever you need it.Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web - fixing problems fast.
- Activity Monitoring
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Security, Privacy and Internal Monitoring
The security threats to your business are growing every day in both number and sophistication.
The systems that make organizations more agile also make them more accountable. Governments, markets, and consumers are demanding visibility into internal processes to ensure that businesses are acting in compliance with their legal, fiduciary, and public responsibilities, and that the vast warehouse of personal data being collected are not being used to compromise privacy rights. Balancing compliance responsibilities with confidentiality has already proven to be a tricky and costly proposition.
New technologies can help by giving organizations finer-grained control over the collection, management, and security of their internal data in ways that are less burdensome to the business. The result will not only be an enhanced ability to manage in a regulatory climate, but also better insights into organizational processes.
ManhattanTechSupport.com can help you position your organization to thrive in this uncertain environment. Our internal monitoring services, security and privacy solutions, from consulting to implementation will help you formulate a comprehensive security plan; create a secure and agile business incorporating regulatory compliance, functions.
At ManhattanTechSupport.com, we believe that improving the security of your critical data and systems helps protect the value of your business today and helps lay the foundation for future growth.
We employee three main types of activity monitoring:
- Hidden Agents: Hidden Agents are programs installed on your employee's PC which is undetectable. It sits in the background and collects information about all of the users activity, and reports it back to you so you can view a summary of everything that went on during the work day. You can drill into more detail and see actual screen shots of what the employee did during the day.
- Keylogging: Records all keystrokes and characters in and out of the employee's computer. These reports can be logged and sent to you for analysis. This is a useful way to get a report of emails that the employee sent and received and also website that were visited and search terms used.
- Gateway: The firewall or gateway software can be used to monitor all traffic in and out of your perimeter. You can see how much bandwidth individual users are consuming, what sites they are visiting, and what files they are transferring.
- Hidden Agents: Hidden Agents are programs installed on your employee's PC which is undetectable. It sits in the background and collects information about all of the users activity, and reports it back to you so you can view a summary of everything that went on during the work day. You can drill into more detail and see actual screen shots of what the employee did during the day.
