About Us

General Overview

ManhattanTechSupport.com is a company specializing in providing information technology products and services to small and medium size businesses in New York City. Our services include network systems engineering, systems integration, network management and network security.

Mission Statement

Our mission is to build a strong business relationship with our customers. ManhattanTechSupport.com is committed to providing the highest quality of information technology solutions possible, offering outstanding services while developing loyalty with our clients, consultants and employees.

Product/Service Overview

• Systems Engineering: This practice specializes in the design, integration and operations of distributed computing environments.  Our services help automate client functional areas by combining high quality system assessment, design and deployment services with a comprehensive set of integration skills that support distributed computing strategies.
• Network Management: This practice helps clients maximize the potential of their investments with network monitoring, performance management, documentation and crisis response procedures.
• Security: This practice manages the complexity of security and access control in todays highly distributed Internet world. Technology Capabilities As a technology company, we provide corporations with short-term support that pays long-term dividends. 

ManhattanTechSupport.com offers:

• Qualified IT professionals certified in leading technologies such as Microsoft, Linux, Cisco, Apple and more to augment your own staff.
• Onsite helpdesk for common business network problems.
• Project outsourcing, from the designing of network architecture to internetworking to systems engineering to network management to network security.
• Hardware provisioning, from peripherals to workstations to servers to routers.

Quality Assurance

Quality assurance is an important part of ManhattanTechSupport.com’s total commitment to customer service. While employee incentives makes our organization unique, it is the training, experience, and commitment level of our employees that helps us deliver the highest quality of service to our clients.  Each Engineer, Consultant, and Account Manager has technical training requirements tied to pay increases within the organization. ManhattanTechSupport.com also has built a customer service organization to quickly and effectively resolve customer service issues. The customer service group is responsible for problem resolution and pro-active account management including quality surveys, client sampling, and scheduled on-site visits with large clients.

ManhattanTechSupport.com Competitive Advantages

• Philosophy: Our entire team understands the economic utility of information technology and utilizes an approach to solve client problems.  We directly impact employee productivity and client profitability. We believe that technology is a success enabler, and we align information technologies with each client’s business strategy.
• Knowledge and Experience: We employ qualified people at every level of our business in each market we serve; people with the knowledge and expertise to develop solutions to the information technology issues that are most important to your business. This is, and will always be, central to our operating philosophy.
• Solid Management Strategies: Our outstanding performance stems from sound management strategies – controlled and very deliberate strategies that enable us to meet our financial growth goals while maintaining a high level of quality. Commitment to Excellence Our organization is dedicated to providing the highest quality experience to our clients.  Our commitment to quality separates us from our competitors.
• Strong Work Ethic: We believe the real difference in our business is our people. They know what it’s like to be responsible for a business – they work hard -- and they’re committed to providing the very best information technology services to our clients.